IT Service Management

IT Service Management

ITIL is a well-established framework of best practice in IT service management that is used by organizations all around the world and has been developed due to the increasing dependent on IT within organizations in orders to meet and achieve their corporate goals and business needs.

As a result organizations require a reliable, successful, effective and high quality IT service.

ITIL will enable you utilize and implement IT service and capabilities to provide and maximize value within your organization. By adopting the method and service within ITIL will increase productivity, optimize costs and improve customer experience.

ITIL® 2011 Foundation

ITIL Foundation is an important, entry-level qualification for students who want to become knowledgeable about the core elements of the ITIL Framework and how it is used in organizations to enhance the quality of IT service management.

ITIL® Intermediate: Service Strategy

level qualification and is one of five ITIL Service Lifecycle modules covering management and the control of activities and techniques documented in the ITIL Service Strategy publication.

ITIL® Intermediate: Service Design

ITIL Service Design (SD) is an intermediate level qualification and is one of five ITIL Service Lifecycle modules, covering the design of IT services that will enable you to design services that meet the needs of the organization or programme.

ITIL® Intermediate: Service Transition

Service Transition ensures that the strategy requirements which service design used to design the new or changed service are effectively realized through to the delivery of live services in the service operation stage.

ITIL® Intermediate: Release, Control and Validation

RCV encompasses the process activities necessary to bring new or changed services into operational use. This course will provide you with a good understanding of how to apply RCV practices in support of the service management lifecycle.

ITIL® Intermediate: Planning, Protection and Optimization

This course takes a detailed look at some of the processes described in Service Design and Service Strategy and examines each process in terms of the day-to-day operation of the ITIL process and focuses on the practical application of PPO practices.

ITIL® Intermediate: Service Operation

ITIL Service Operation (SO) is an intermediate level qualification and is one of five ITIL Service Lifecycle modules, covering the design of IT services and how to plan, implement and optimize service operation service delivery and support organization.

ITIL® Intermediate: Continual Service Improvement

The CSI qualification focuses on how organizations and individuals can strategically review the products and services they have produced following the strategy, design, transition and operation stages of the IT Service Lifecycle and offers guidance on how this process should be organized and executed.

ITIL® Intermediate: Operation Support and Analysis

The ITIL Operational Support and Analysis (OSA) is an ITIL qualification and is one of four ITIL Service Capability modules, covering the practical applications of the OSA practices in resolution and support of the service management lifecycle.

ITIL® Intermediate: Service Offerings and Agreements

Service Offerings and Agreements focuses on the practical application of SOA practices in order to enable service portfolio, service catalogue, service level, demand, supplier and business relationship management and financial management for IT services.

ITIL® Managing Across the Lifecycle

ITIL processes and practices, as learnt from the lifecycle and capability streams of the intermediate certificates, are put into a context of one combined service management practice as opposed to separate subject areas.

ITIL® Expert Certification Suite

Become a certified ITIL Expert with this fully accredited online training suite of courses from Good e-Learning! All 11 courses included within this package are accredited by EXIN, who are licensed by AXELOS as an Examination Institute for an ITIL Expert qualification in IT Service Management.
More info and subscribe
Would you like to have more information? Or do you want to subscribe to a training? Contact us via training@mavim.com